There are over 2 billion active Apple devices in use throughout the world, each one of them requiring an Apple ID to purchase and download content, such as games, apps, or media. Apple IDs are also necessary to purchase additional device or cloud storage, access the App Store, and access many additional Apple services like iMessage, FaceTime, Apple Music, and many more.

We are investigating whether Apple may be engaging in an unlawful practice when it terminates Apple IDs, blocking access to purchased apps, media, and cloud storage for Apple users. Apple may also be unjustly enriching itself as users whose Apple IDs were terminated now may need to purchase additional storage, or re-purchase apps or other content they had previously purchased with the terminated Apple ID.

Apple IDs are valuable; the Apple ID provides users access to the Apple ecosystem, including all of Apple’s services like iCloud, Apple TV, or the App Store, and allows access to  much of your data across different Apple devices by utilizing iCloud features.

So what do consumers risk when their Apple ID is terminated? Potentially EVERYTHING! Losing your Apple ID doesn’t just mean you lose access to many of Apple’s features. For many, the termination of your Apple ID also means losing access to your iCloud storage and its data, as well as apps, movies, music, games, and other purchases made through your Apple ID.